Beauty starts here, at Sttes.
Best Seller
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Best Seller
New Arrival
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New Arrival
WHO WE ARE
Be your own summer crush!
Frequently asked questions
You can contact us in two ways. a.Email us at service@sttes.net. We aim to respond within 24-48 hours. If you don't receive a response, please ensure you've used the correct email address and try again. b.If you browse our products on our Facebook Page, you can directly message us there.
Delivery Time is the sum of Processing Time and Shipping Time. The estimated processing time is listed on the product page, some popular styles can be shipped out in 1-3 working days, while engraved or custom orders may take up to 7-15 working days. Shipping time depends on the shipping method you selected. Free shipping usually takes about 8-13 working days, Standard shipping usually takes about 3-5 working days and Express shipping usually takes about 3-4 working days.
You will receive an order confirmation email when your order has been placed successfully. By visiting the "Track My Order" section, you can check the status of your order.
Once your order is placed, you will receive an order confirmation email. You can also log in to our website and track your order by navigating to "Account > My Account > My Orders." Once your order is shipped, you will receive an email with the tracking number. Alternatively, you can track your order using this link: https://www.sttes.net/pages/track-your-order
Packages might be delivered to your mailbox or signed by your neighbors. We suggest you check in your mailbox and with your neighbors first. If you cannot find it, check for your package with the shipping company then. Remember to bring your ID! If you still cannot find your package either, please do not hesitate to contact us.
Please consider the following: First, check the card details to make sure the information is correct. e.g. the expiry date or your billing address. (Common problems including incorrectly spelled name) Second, make sure you enter the security code correctly - that's the three digit numbers on the back of your card. Third, your card issuer may have declined your payment – please contact card issuing bank. If the above suggestions don't resolve the issue, consider using another payment method or PayPal, which is often more convenient and secure. Any questions, please feel free to contact us.